JShop E-Commerce Forums  

Go Back   JShop E-Commerce Forums > News And Announcements

If you are a license owner of JShop Server you can gain access to the restricted sections of the forums by opening an account here, activating the account from the activation email you will receive and then logging into your registered users area, clicking 'Account Settings' and linking your forum account (bottom right option). Only JShop Server license owners can access these forums.

Reply
Thread Tools Display Modes
Unread 20-02-2007, 08:34 AM   #1
JShopSupport
JShop E-Commerce Support
 
JShopSupport's Avatar
 
Join Date: Mar 2002
Posts: 3,187
Exclamation Downtime Explanation And Effects

Unfortunately, the server that hosts several of our systems, including the forums, decided it had had enough early on the morning of 17th February 2007 it took us until late on the 18th February 2007 to get most of the systems back up and running again.

However, as a knock on from the file system failure the server suffered, we were informed that the backups that we had in place with the hosting company were not working correctly and that recent backups also had considerable corruption.

Unfortuantely this situation has not changed (the forums remained closed on Monday 19th February 2007 whilst the hosting company tried to retrieve data from a later backup) and the forum data we've been able to restore is from the 20th January 2007. This, obviously, is nearly a month's worth of forum posts, accounts etc. that have been lost and we apologise for any inconvenience this may cause.

Needless to say we're not entirely happy with the hosting company over this and are reviewing our hosting arrangements. It is possible that there will be further downtime at some point over the next few weeks whilst we migrate to a different hosting service, although if this happens we will give warning of when the downtime will happen and try to keep this to a minimum.

If you have opened an account on the forum, made any account changes, or had your account activated for the registered users forums since the 20th January please note that these changes will be lost. Please contact support@jshop.co.uk for help on any of these matters.

Once again, apologies for any inconvenience.
__________________
JShop E-Commerce Support
Web: http://www.jshop.co.uk/support
JShop E-Commerce - A better way to sell online...
JShopSupport is offline   Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:09 AM.


Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
JShop, JShop Professional, JShop Server and DoublePadlock are ©1997-2009 Whorl Ltd.