JShop E-Commerce Forums  

Go Back   JShop E-Commerce Forums > News And Announcements

If you are a license owner of JShop Server you can gain access to the restricted sections of the forums by opening an account here, activating the account from the activation email you will receive and then logging into your registered users area, clicking 'Account Settings' and linking your forum account (bottom right option). Only JShop Server license owners can access these forums.

Reply
Thread Tools Display Modes
Unread 24-07-2007, 10:02 AM   #1
JShopSupport
JShop E-Commerce Support
 
JShopSupport's Avatar
 
Join Date: Mar 2002
Posts: 3,187
Thumbs up Changes To Support Email

Hi,

We have rolled out the first phase of our new support email system today, active on the support@jshop.co.uk email address. This first phase implements filtering on emails to help us better identify those contacting us and to combat the huge quantities of spam that the address receives.

As we have always stated in our auto-responder, a valid registration code should be included in all emails sent to support and any emails sent to support@jshop.co.uk without one will now be rejected with a reply message explaining why this has happened. In addition if a valid registration code was included but the license no longer has a support level, the email will again be rejected and an explanation email sent.

Those emails that include a valid registration code and have an active support level will be delivered and an acknowledgement email sent to the sender's address.

We have also setup a couple of other email addresses, details of which we will be including on the front page of the registered users area shortly.

We are planning more changes to the email support system over time and we will update you as and when these changes happen.

If you encounter any issues with the new email system please email reg@jshop.co.uk and we will investigate them.
__________________
JShop E-Commerce Support
Web: http://www.jshop.co.uk/support
JShop E-Commerce - A better way to sell online...
JShopSupport is offline   Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 01:50 PM.


Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
JShop, JShop Professional, JShop Server and DoublePadlock are ©1997-2009 Whorl Ltd.